Business Analyst

Rockville, Md.


Business Analyst

The Business Analyst will utilize their knowledge and experience to work closely with Product and Project managers to successfully elicit requirements, support client implementations, and manage quality assurance of our solutions.  We’re looking for people that possess critical thinking, stellar interpersonal skills and a strong attention to detail.

Responsibilities Include:

  • Interview personnel from functional user area to learn business processes and information requirements for system changes
  • Perform Gap analysis to ensure system initiatives are met
  • Analyzes business and user needs, documents requirements, and revises existing functionality as necessary under direction of the Product Manager
  • Tracks and documents changes to functional and business specifications
  • Monitors and documents post-implementation problems and revision requests
  • Conducts training sessions
  • Interacts with clients to resolve minor to intermediate client queries and feedback
  • Provides Help Desk assistance and training to end users.
  • Coordinate IT support for deployment of software solutions and post implementation support.
  • Develop and maintain appropriate documentation on all phases of software development.
  • Delivers system walk-throughs and functional training.

Qualifications / Experience:

  • Bachelor’s degree or equivalent in Computer Science, Info Systems, Business Administration or a related field.
  • 1-2 years of experience related to web-based software application development (requirements analysis, design, testing, and documentation)
  • Knowledge of software development lifecycle (SDLC)
  • Fluency in MS Office is required (experience with Visio/Project preferred)
  • Ability to work both independently and in a team environment
  • Excellent customer service skills are required
  • Strong analytical, multitasking and communication skills are required

Job Type:

  • Full-time

Required education:

  • Bachelor’s

Required experience:

  • Business Analysis: 2 years

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